Reference

Privacy Choices Before You Join

Our Privacy Policy shows how we handle account details, device signals, cookie choices, and wallet records for DANA, OVO, GoPay, and QRIS before you open your account.

Account data useCookie choicesWallet record handlingDevice login checks
tokek 88 Privacy Choices Before You Join
CONTACT ROUTES

Privacy Help When You Need It

Privacy questions should reach a real support path, not a dead inbox. We handle privacy requests through live chat, WhatsApp, and email every day from 09:00 to 23:00 WIB. When you contact us, we may ask for your account ID, registered phone number, and a screenshot from Account > Security > Devices so we can confirm the request belongs to you before changing data.

Team online

Live chat

Use live chat from 09:00 to 23:00 WIB when you need a quick privacy check on login alerts, device sessions, cookie settings, or wallet data linked to DANA, OVO, GoPay, and QRIS.

WhatsApp privacy help

Send a WhatsApp message to confirm identity steps before we correct profile details, update phone data, or explain why a withdrawal record remains tied to your account for required wallet checks.

Email request path

Email [email protected] with your account ID, registered phone number, and the request you want us to handle; we answer with the next action and any identity proof needed during 09:00 to 23:00 WIB support hours.

DATA CARE

Controls That Protect Your Data

Clear privacy controls help you join with fewer surprises. We separate account data, wallet references, cookie settings, and device logs so each type of record has a defined use.

Account profile data

We use your name, phone number, email address, and account ID to set up access, match support requests, and confirm changes. Corrections start from Profile > Personal Data or the privacy email path.

Payment reference data

DANA, OVO, GoPay, and QRIS records are kept as transaction references, not as wallet passwords. We use them to match deposits, check withdrawals, resolve disputes, and meet record needs tied to your account.

Cookie settings

Cookies help keep your session active, remember device choices, and measure page errors. You can adjust browser cookies, but some login and wallet screens may ask you to sign in again after changes.

Device security logs

When you sign in from a phone, tablet, or computer, we record device type, approximate location signal, IP data, and session time. These logs help us spot unusual access and protect your account.

Retention choices

We keep privacy records only for account operation, dispute checks, security needs, and legal record periods. When data is no longer needed, we remove it or separate it from direct account identity.

Change requests

If your phone number, email, or saved profile detail is wrong, contact us before opening another account. We verify ownership first, then correct the record or explain what cannot be changed.

Privacy Questions Before Opening Account

These answers cover the privacy questions we see most often before you open an account or send a request. They explain what we collect, why wallet references matter, how cookie choices work, and how you can ask for corrections. If your case includes a shared device, changed phone number, or unusual login alert, contact us directly.

We collect the details needed to create and protect your account, such as name, phone number, email address, login data, device signals, and wallet references for DANA, OVO, GoPay, or QRIS activity.

We use your phone number and email address to verify account ownership, send security alerts, handle privacy requests, and confirm profile changes. Keep them current so we can reach you during account checks.

We use payment references to match wallet activity to your account, confirm deposits, check withdrawals, and resolve transaction questions. We do not ask for your wallet PIN or private app passcode.

Yes. Start from Profile > Personal Data or email [email protected] with your account ID and registered phone number. We confirm ownership before changing saved details or explaining any record we must keep.

Cookies can remember session status, device preference, and page performance when you open areas such as Dragon Tiger, Wild West Gold, Crash Games, or the wallet. You can adjust cookie settings in your browser.

Retention depends on the record type. Account, payment, security, and support records may be kept for operation, dispute handling, and legal needs, then removed or separated from your direct identity when no longer needed.

Use live chat, WhatsApp, or email [email protected] between 09:00 and 23:00 WIB. Include your account ID, registered phone number, and the specific privacy request you want us to handle.